The following cites the above as the basis for comment but the comment is not directed to HEP.
The investigation is the part that requires work. Often from the person asking for the help. Quite a few times, the person wants a quick and easy solution or suggestion to fix their problem. That is rarely the actual outcome.
I was trained in a profession that taught the approach to an investigation is made up of two important things.
- History
- Examination
The history requires not only asking questions but getting answers to them. There's plenty of examples of questions being asked in response to requests for help that go unanswered. An unanswered question hampers the person attempting to provide the help since there is missing information to make an assessment.
Examination often requires visual inspection. Since the help is being provided remotely, what is visible to the person asking for help is not visible to the person providing the help. This is the reason I always ask for images. There are numerous examples of "I checked the wiring and it's correct" when, in fact, the wiring is incorrect. There are also numerous examples of "no evidence of corrosion" when, in fact, there is evidence of light (sometimes heavy) corrosion.
Agree with the above advice. Fix the wiring (as suggested) and try the tests again. If the tests still result in multiple switch closures for a single switch then post some more images of the wiring. Particularly wiring that may have been recently changed. These games do not leave the factory wired incorrectly. They end up being wired incorrectly when someone changes something.